隱私政策

Effective date: 25 October 2026. For accounts opened before that date, this policy takes effect on 24 November 2026.

1. Who is responsible

Anime.club LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico 87110, USA, runs anime.club and is responsible for your personal information ("we", "us"). Anime.club GK (Anime.club合同会社), our parent company in Fukuoka, Japan, operates the Service for us and has access to the information described here only to do so.

Manager: Olzhas Alexandrov. Questions and requests: privacy@anime.club.

2. What we collect

Information you give us

• Account: username, and optionally your email address. You sign in with a passkey, or with Google, Apple, Facebook or X. We do not use passwords for new accounts.
• Profile: name, bio, city, country, avatar, cover image, and links to your other social, contact or donation accounts.
• Content: artwork, listings, downloadable files, comments, messages and files you send, order requests, delivered work, ratings and reviews, and reports you submit.
• Seller information: your payout country and currency, and whether you are paid to a bank or a Wise account. Identity documents and selfies go directly to Stripe. Bank details, and a Wisetag, email or phone used to find your Wise account, pass through our servers to Wise and are not stored by us.
• Support: what you send us when you contact support.

Information from others

• Sign-in providers: your account ID at the provider, which we store to recognise you; from Google, your name and verified email; from Apple, your name and email (which may be a private relay address); from Facebook, your name; from X, your username and name.
• Stripe: for buyers, a customer reference, and the amount and tax of each payment; Stripe collects your card and billing address. For Sellers, your connected account reference and its status. For Stripe Identity, a reference to the verification and its result, and the verified name, which we read from Stripe when we need to check it and do not store. Stripe Identity compares your ID photo with a live selfie, which is biometric processing. See Biometric data below.
• Wise: a reference to the recipient you added, used to send your payouts.
• Other users: when someone messages you, orders from you, reviews you or reports your content.

Biometric data

Sellers paid through Wise verify their identity with Stripe Identity, which compares a photo of their ID with a live selfie using facial geometry.

• Before you start, Stripe asks for your consent on its verification page. Please read this notice first; by starting the verification you also agree to it.
• Purpose: confirming that the person being paid is the person on the ID, and preventing fraud. Nothing else.
• Who holds it: Stripe, for us. We never receive your facial geometry or ID images. We receive the result, and read your verified name from Stripe when we need to check it.
• How long: Stripe deletes facial templates within one year. Without a deletion request, Stripe keeps ID images up to seven years. To have the whole verification deleted, including ID images, email privacy@anime.club after you remove your payout account or delete your account, and we will ask Stripe to delete it (Stripe Identity FAQ).
• No sale: we never sell, lease or trade biometric data. You can stop Stripe using your images to improve its technology by writing to privacy@stripe.com.
• Alternative: if you do not want to verify with a selfie, contact privacy@anime.club.

Information collected automatically

• Session cookies: a secure cookie keeps you signed in for up to 30 days, or 14 days without use. See section 7.
• Activity: follows, likes, bookmarks, blocks and views, used for your feed and search results.
• Request data: our servers log the address and timing of each request. Your IP address is used briefly to rate-limit abuse; we store only a short-lived hash of it.
• Session replay: only if you allow it, we use Microsoft Clarity to record how you use our website (clicks, scrolling, page content) so we can find and fix problems. We ask on your first visit, and you can change your answer anytime in Settings. When you are signed in, we link the recording to your user ID, not your email. Microsoft receives the recordings as an independent business, not as our service provider, and may use them under the Microsoft Privacy Statement, including to provide Microsoft Advertising. Recordings are kept 13 months. A Global Privacy Control signal from your browser turns session replay off. Chats, order details and payout screens are masked, so their text is not recorded. Clarity does not start on a page whose address carries a sign-in code or token.

3. How we use it

• To run your account and sign you in, and keep it secure.
• To show your profile and content, and to provide messages, follows, notifications, search and recommendations.
• To process orders: take payment, deliver files, handle disputes and refunds, and pay Sellers.
• To verify Sellers' identities and payout accounts.
• To enforce our Terms: review reports, moderate content, and prevent fraud and abuse.
• To show public content, credited to its creator, to promote the Service, as described in our Terms. You can ask us to stop at support@anime.club.
• To send messages about your account and orders. We send no marketing email yet; any we send will have an unsubscribe link.
• To understand and fix problems with the Service.
• To meet legal, tax and accounting obligations.

We do not sell your personal information for money. If you allow session replay, Microsoft receives your recordings and user ID as an independent business and may use them for its own purposes, including advertising; some US state laws treat this as a "sale" or "sharing". You can turn session replay off at any time in Settings. We do not use your content to train generative AI models. We make no automated decisions with legal or similarly significant effects on you.

Legal bases (EEA and UK)

• Contract: running your account, orders, payments and payouts.
• Legitimate interests: security, fraud prevention, moderation, search and recommendations (including the feed personalisation cookie for signed-out visitors), improving the Service, and promoting the Service with public content (you can object).
• Consent: session replay, and other optional cookies where required.
• Explicit consent: the biometric comparison in Stripe Identity, which you give on Stripe's verification page.
• Legal obligation: tax, accounting, and responding to lawful requests.

4. Who can see it

• Everyone: your public profile, published artwork and products, comments, and reviews you leave, which show your username.
• The other person in a chat or order: messages, files, order details, and delivered work.
• anime.club support: dispute chats, which support joins; and order and account records, which staff can open to handle support, disputes, payments and moderation.
• Messages you delete are hidden from others, and earlier versions of edited messages are kept for moderation but never shown to other users.

5. Service providers

We share information only as needed with providers who process it for us:

Stripe and Wise also handle some information as independent controllers under their own privacy policies, for example to meet their own legal duties. Microsoft handles Clarity recordings as an independent controller.

We may also disclose information if the law requires it, to protect people's safety or rights, or to enforce our Terms.

6. International transfers

We store data in the United States, and our parent company accesses it from Japan to operate the Service. You give your information to us directly, and the GDPR and UK GDPR apply to that processing. Our parent company's access is covered by the EU and UK adequacy decisions for Japan. Our US providers are covered by the EU-US Data Privacy Framework and its UK extension where they are certified, and otherwise by the Standard Contractual Clauses. Our providers may process data in other countries under the same safeguards.

For users in Japan

Anime.club LLC handles your personal information under Japan's Act on the Protection of Personal Information. Our parent company, Anime.club GK, handles it as our contractor (委託先), under our supervision. Your information is stored in the United States, which has no single federal privacy law; US state laws apply, and our providers commit by contract to protect it to the standard Japanese law requires. You can ask for details of those safeguards, and for the uses, disclosure, correction or deletion of your information, at privacy@anime.club. Our security measures are described in section 11. Complaints: privacy@anime.club.

7. Cookies and similar technologies

The app also keeps your language, theme, layout, cached profile, passkey device preference and session replay choice in your browser's local storage. The iOS and Android apps keep your session in the device's secure storage.

8. How long we keep it

• Account and content: while your account is open.
• After you delete your account: deletion runs 7 days after you request it, once your open orders and payouts are finished and any negative balance is repaid. Your profile, artwork, likes, follows, notifications, chat list, avatar and cover are deleted, and you are removed from search. Your products are unpublished.
• Kept after deletion, because they are also the other person's records or the law requires them:
  • records of orders, payments, refunds, payouts, debts and tax forms, and the minimal record linking them to your former account: 10 years after the end of the year of the transaction;
  • order and dispute chats and delivered work: 6 years after the order closes;
  • other messages you sent: while the recipient's account exists; earlier versions of edited messages: 1 year;
  • reviews you left, shown as from a deleted user;
  • if your account was closed for violating our Terms, your email, sign-in identifiers and username, to prevent re-registration: 3 years.
• Product files: files of products nobody bought may be deleted after the product or your account is deleted; files that buyers bought stay available to them.
• Identity verification: see Biometric data.
• Automatic deletion at the end of these periods is not running yet. Until it is, you can ask privacy@anime.club to delete records older than these periods.
• Server logs: 30 days. Session replay: 13 months. Database backups: 30 days.

9. Your choices and rights

You can edit your profile and email in settings, change email preferences, block users (which hides them from you in the app), delete content, and delete your account.

Depending on where you live, you may also have the right to access, correct, delete, or receive a copy of your personal information; to object to or restrict some uses; to withdraw consent; and to complain to your data protection authority. To make a request, email privacy@anime.club from the email on your account. We may need to confirm your identity. We respond within one month in the EEA and UK, and within 45 days in the US and elsewhere, unless the law allows an extension, which we will explain.

If we decline your request, we will explain why. US residents can appeal by replying with "Appeal" within 60 days; we answer within 45 days, and if we deny the appeal you can contact your state attorney general. You may use an authorized agent; we will ask for your signed permission and may confirm your identity with you directly.

10. Children

The Service is for people aged 18 or older. By creating an account you confirm you are 18 or older, and we do not knowingly collect information from anyone younger. If you believe someone under 18 has an account, email privacy@anime.club and we will delete it. Creators can upload and mark work as 18+; it is shown only to its creator.

11. Security

All traffic uses HTTPS (TLS 1.2 or later) with HSTS. Data is encrypted at rest by our cloud providers. Session secrets are stored only as hashes. Downloadable files and order deliveries are scanned for malware, images are re-encoded, and private files are served only through short-lived signed links. Admin tools require a separate verified login and an approved staff list. No system is perfectly secure; if a breach affects you, we will notify you as the law requires.

12. Changes

We will post changes here and update the effective date. For a material change we will tell you by email or in the Service before it takes effect.

13. Contact

Anime.club LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico 87110, USA. Privacy: privacy@anime.club. Everything else: support@anime.club.