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Refunds and payment disputes

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Refund rights are set out in sections 5 and 7 of the Terms of Use. This page explains how payments move.

A canceled, declined or expired authorization creates no charge. A captured order can reach completion or enter a dispute, where cancellation can request a full refund. Authorized Captured Disputed Completed Canceled seller accepts canceled, declined or expires order completes buyer disputes resolved for seller refund requested

The diagram shows implemented payment and order paths. It does not define refund eligibility or promise an outcome.

A commission that was not accepted

Commission checkout authorizes the amount. It does not create a charge until the seller accepts.

If the buyer cancels, the seller declines, or the order expires first, the authorization does not become a charge. This is not a refund because no payment was captured. The buyer's bank controls how long the released authorization remains visible.

A captured payment

A commission is captured when the seller accepts. A downloadable is captured at checkout.

A full refund is issued when a dispute ends in cancellation. Where consumer law gives a price reduction instead, support arranges it.

Asking for help with an order

Use Contact support from the order menu. Include the order number and a clear description of the issue.

A missed delivery date, an EEA or UK withdrawal, and a fault reported after the 5-day window all go through support. Support aims to decide a dispute within 10 days.

Bank chargebacks

A chargeback is opened through the buyer's bank or card issuer. That process is separate from anime.club's order-support flow and is decided under the payment provider's rules.